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How long will it take for my order to ship?
Upon approval and verification of payment, orders will be processed for shipment. Inconsistent data and billing information may delay your order. On average, all items stocked in our warehouse are shipped within 24-48 hours and typically arrive anywhere in the continental U.S. within 5-10 business days. Deliveries are made Monday-Friday during regular business hours. However, some items may have longer lead times, including custom orders that may take up to 10-12 weeks. Items not stocked in our warehouse, but part of a manufacturer's quickship program are generally shipped in 2-4 weeks. If an item is not in stock we will contact you with the expected delivery date. Please contact us for any shipping inquiries, or to check stock on a particular item and to get an estimated shipping time.
How and where do you ship?
Deliveries to the 48 contiguous states will be made via Fedex Ground or by common carrier depending on the overall weight of your order. In most cases, these common carriers will call you prior to delivering your order to arrange a convenient delivery time during regular business hours. The shipping costs are calculated and provided for you during the checkout process. Typically shipping costs are 5-20% of your purchase amount depending on the item and your location.
We cannot deliver to P.O. Boxes. You must provide a street address. Unless otherwise specified, standard delivery does not provide installation, assembly or physical delivery of furniture into residences or businesses. Installation, assembly or physical delivery of furniture into residences or businesses may be available through the shipping company. Any costs for installation, assembly or physical delivery of furniture into residences or businesses are the responsibility of the purchaser and not Design Gallerie. Some of our furniture does require some assembly.
For larger items, please specify any special delivery instructions during checkout. Let us know about narrow streets, staircases in apartment buildings, etc. Some delivery companies may charge more if there are abnormal shipping/delivery circumstances.
White Glove Delivery service may be available at an additional cost. It includes a delivery appointment, inside delivery, assembly and installation in your room of choice and removal of all packing materials. Please contact us to see if this service is available at your location and to get a cost estimate.
For shipping outside the 48 contiguous states, please contact us.
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