Welcome to DesignGallerie.com!

Company and Contact Information:

DesignGallerie.com
1-800-301-4275 - Toll Free


When does my credit card get charged?
Your credit card will get charged 24-72 hours after you place your order. We have a "Pre-pay" policy to protect ourselves from fraudulent orders.

What Is Your Warranty/Guarantee Policy?
All Products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We strive to carry quality furniture that will very rarely require utilization of the manufacturer's warranty.

Will my item look exactly like the picture?
We make every effort to provide high quality images, and measurements to assist you in selecting your furniture. However, images may vary in color depending on your monitor color settings. Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your order we suggest contacting us by phone or e-mail in order to further assist you. Please note: We are not responsible for color variations or measurements that are slightly off (three inches or less). All Returns will be subject to our return policies & fees.

Will the furniture require assembly?
Most items require some assembly unless the product specifically states fully assembled. All parts including tools, screws, nuts and bolts are packed securely in small bags and boxed with easy to follow instructions. Typical tools that you may need include a hammer, an adjustable wrench and screwdrivers. Please email us if you want to check on specific items.

Is is safe to order online?
Absolutely! Your Order can be completed online by simply clicking the "Order Now" button next to the item you wish to order. The secure server will protect and scramble all of your shipping and credit card numbers with Industry-Standard SSL encryption technology. If you feel more comfortable you may phone or fax your order. However, placing your order online is extremely safe and secure. Your privacy and security is our number one priority.

Do you charge sales tax?
There is no sales tax collected on any order shipped outside of Texas. We will collect the appropriate sales tax for orders shipped within TX State. This will be added to your final total when placing your order. Tax Exempt Organizations should fax resale certificates after placing their order.

How will you ship my order?
We ship UPS Ground or FedEx Ground for most items. Oversize items or multiple quantity orders will ship via Truck. Customer must be present to inspect, accept and sign for their delivery. Please note unless specifically noted as "Inside Delivery" trucking orders will be curb side delivery & you should expect to have help available on delivery. Inside delivery or "White Glove Delivery" is available for an additional fee, please contact us if you require details.

What is White Glove Inside Delivery?
Stress-free delivery provided by professional furniture delivery experts. Monday through Friday, 8am to 5pm in most areas. Remote areas may not be serviced or could experience delivery delays, call for more details. Includes inside placement in room of your choice and two flight of stairs, additional services may require additional charges. You choose the room and our delivery experts will deliver your new furniture right where you want it!

What about delivery confirmation?
We send tracking numbers through our automated e-mail system. This will allow you to track your furniture to your door. You will usually receive a phone call for large items that ship via Truck to work out shipping details.

What is your cancellation and return policy?
Please visit our Returns section for complete details.

What if my order arrives damaged?
Please visit our Returns section for complete details.